Who we are
The website address is: https://anelloshop.gr.
The company “KALAITZIDOU ANASTASIA TIMOTHEOS”, located in Kozani, 16 Megalou Alexandrou 16, and legally represented by Anastasia Kalaitzidou, is the controller of the personal information we collect from you.
For information you can contact us at [email protected], at the store’s service line: 2461507106 or by sending a postal letter to 16 Megalou Alexandrou Alexandrou, Kozani.
Where do we store the information you have given us?
The data we collect from you is stored within the European Economic Area.
Who has access to your data?
Only those responsible for each individual department of our company have access to your personal data on a case-by-case basis. Your personal data will be used solely for the purpose stated each time and the information will not be disclosed or sold to third parties for other unrelated purposes.
For some processing we cooperate with third parties to whom we transfer some of your data or to whom they have access to your data through our website. This is only to provide you with our services. You will find out who has access to your personal data on a case-by-case basis and for certain processing, as detailed below.
What personal data do we collect and why?
At our company we learn about you, our customers, either through our website, through our shop or through the activities we organise. It is very important for us to know your interests and concerns, as it allows us to innovate, improve and offer the best products and services for you.
There are several ways in which you can share data with us:
By registering on our website
When you buy from our website products
When you contact us
When you participate in competitions
Below you will find details of the activities that involve the processing of your data.
Remember that it is your responsibility to ensure that the data you provide to us is true and accurate. Otherwise, the user will be responsible for the inaccuracy or untruthfulness of such data as well as for the damages that may be caused. Our company reserves the right to cancel relations with the user in question for the above reasons.
Navigation on the website
When you enter our website, the following are automatically sent from your terminal browser to our website server without any action on your part:
The IP address of the internet-enabled device that submitted the request to connect to our website.
The date and time of access.
The name and web address (URL) of the requested file.
The website from which the access was made (referrer-URL).
The browser you use, the operating system of your computer that can access the internet, as well as the name of your access provider and if you have consented to the so-called geolocation of your browser or your operating system or other settings of your terminal, these functions are also recorded.
All of the above are stored temporarily.
The purpose of all the above is to guarantee the correct creation of a connection, to guarantee the comfortable use of our website and to evaluate the security and stability of the system.
The lawful basis for processing is Article 6 par. 1 p. of the GDPR , which allows us to process data when it is necessary for the purposes of our legitimate interests.
The data is temporarily stored for the duration of the session and then automatically deleted. Once you stop using our website, the geolocation data is deleted.
Create an account on our website
The purpose of collecting your personal data is to provide you with personalized services and to manage your account. When you register as a user, you will be able to view your purchase history at any time and have your details saved for each new purchase you wish to make.
The legitimate basis for processing is your consent under Article 6 par. 1 p. a’ of the GDPR.
For your registration on our website and if you wish, you can provide us with your contact details, i.e. your full name, your address, your email, your telephone number. You can create an account just by using your email address but to complete an order we will need all the details to send our products to you.
When you make a purchase we will process the following data:
Product delivery information
When you browse our website as a user, your IP address and the last time you logged in are automatically sent to us.
We will also process the following data linked to cookies:
Navigation history on our website
History of products you have seen (click history)
We need the above information in order to offer you easier access to our website and faster shopping through it.
If you wish us to send you newsletters, we will recommend new products based on your purchase history and the products you have seen on our website, as well as announcements about our company and our products-services. For more information, you can consult the specific section of this document regarding our e-newsletter.
We will use your data for as long as you maintain your account or up to five years, at which point we will ask for your consent again, unless we retain your data for another reason (for example, you have made purchases from our website and we have retained your data for tax purposes). You have the right to terminate your account at any time, in which case your data will be deleted, unless you have made purchases through our website (in which case we will retain your data for as long as required for tax purposes) or if there are outstanding and/or legal disputes between us as a result of the sale made.
We use the information you give us to perform and complete the sale of products through our website. We also use your personal information to inform you about the status of your order and for product returns. We will further use your data to check your payments, but also to manage complaints and warranty issues regarding the products.
As you visit our website, we will monitor:
The products you have seen: we will use it to show, for example, products you have recently seen.
Location, IP address and browser type: we will use these for purposes such as calculating VAT and shipping costs.
Shipping address: we will ask you to enter this address so that we can, for example, estimate the shipping costs before you place an order and so that we can send you the order!
When you purchase from us, we will ask you to provide information such as your name, billing address, shipping address, email address, phone number and optional account information such as username and password. We will use this information for purposes such as:
Send you information about your account and your order
Answers to your requests, including returns and complaints
Payment processing and fraud prevention
Set up your account for our store
Meeting our legal obligations, such as calculating taxes
Improving our store offers
Send you promotional messages, if you choose to receive them
If you make an account, we will store your name, address, email and phone number, which will be used for future orders.
In general, we store information about you for as long as we need the information for the purposes for which we collect and use it and we are not legally obliged to continue to retain it. For example, we will store order information for 12 years for tax and accounting purposes. This includes name, email address and billing and shipping addresses.
We will also save comments or reviews if you choose to leave them.
Your personal information is used to verify your identity, to determine whether you can make purchases online, and to confirm your address with our third-party partners.
The lawful basis for processing is Article 6 p. 1 p. b’ of the GDPR , as the information is collected for the performance of the sales contract.
We will handle the following categories of personal data when you make purchases online:
Contact information, such as name, address, email, phone number
If you are a registered user of our website, we will process the personal information you have given us during your registration such as the password you have used to register and your purchase history.
Our company does NOT store credit – debit card data and information.
Our team members have access to the information you provide to us. For example, both platform administrators and store managers have access:
Order details such as what was purchased, when it was purchased and where it should be sent, also
Customer information such as full name, email address, and billing and shipping information.
Our team members have access to this information to help fulfill orders, process returns and support you.
We share information with third parties that help us provide shipping and storage services for your orders; for example:
For the shipment of products we cooperate with a courier company.
Participation in Competitions
Through our website, our newsletter or via social media, you can participate in competitions we run from time to time.
The lawful basis for processing is your consent, pursuant to Article 6 p. 1(a) of the GDPR
For your participation we only need your full name, your email and, if applicable, your telephone number in order to contact you.
If you participate through your social media account, we also process your account details that are publicly known to these media.
One month after the end of the competition and the announcement of the winners, your personal information will be deleted, unless you have chosen to subscribe to another of our services (e.g., sending a newsletter).
In the case of prize material, the winner’s information is kept for two years, as long as the guarantee period, to allow for subsequent restoration or exchange in the event of a defect.
The transmission of the information you have provided to us in the context of the competition is only carried out if this is necessary for its execution (for example, the competition is carried out by the company offering the prize, or the prize is sent via a partner transport company). The relevant information will be included in the conditions of the tender procedure.
Subscribe to our e-newsletter (e-newsletter)
The purpose of data collection is to provide you with the relevant service in order to inform you about new products, as well as general news about our company. With the information we collect, we create usage profiles that are sorted by person and/or email address in order to better tailor the promotional offer, especially in the form of a newsletter, to your personal interests and to improve our online offers.
The lawful basis for processing is your consent under Article 6 para. 1 p. (a) of the GDPR.
What information do we need?
Your email address.
Who has access to your data?
With your consent to receive an e-mail newsletter from you, your data is sent to mailchimp. Through this platform we analyse your usage behaviour on our website and in our newsletters. In practice, this means that we update and collect information about whether you have received the newsletters, whether you have opened them, as well as information about your browsing, such as your geographical location, IP address, the device and connection you used during your visit, your browsing software. In addition, we may collect and aggregate information that is linked to third parties, such as demographic and browsing data.
To ensure that you do not make a mistake when entering your email address, we have established a double-opt-in procedure: after you enter your email address in the prescribed field, we will send you a confirmation link. Only if you select this confirmation link will your email address be sent.
Your data for sending newsletters, as well as the data we collect from emails and statistics will be kept for as long as you have given your consent to receive the newsletters.
You may withdraw your consent to receive the newsletter at any time with effect for the future by unsubscribing to the newsletter via our website. You will find the link to the unsubscribe page at the end of each newsletter.
Also, if you wish, you may at any time exclude yourself from the list of update recipients by sending an email to [email protected] , but also remove all data that may have been collected during your browsing history.
When visitors leave comments on the site, we collect the data that appears on the comment form as well as the visitor’s IP address and browser user string to help detect spam.
If you are uploading images to the site, you should avoid uploading images with embedded location data (EXIF GPS). Visitors to the site can download and extract any location data from images on the site.
When you write on contact forms we collect the information you give us by asking you each time to consent to sending this information to us for the purpose indicated.
Find out more in the cookies policy
If you leave a comment on our website, you can choose to have your name, email address and website saved in cookies. This is for your convenience, so that you don’t have to fill in your details again when you leave another comment. These cookies will last for one year.
If you have an account and log in to the site, we will create a temporary cookie to determine whether your browser accepts cookies. The cookie does not contain any personal information and will be deleted once you close your browser.
When you sign in, we will also create several cookies to store your login information and screen options. Login cookies last for two days and screen options cookies last for one year. If you select “Remember me”, your connection will remain active for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be stored in your browser. This cookie does not contain any personal data and simply indicates the post ID of the article you have just edited. Expires after 1 day.
You can prevent the installation of cookies that record the above information about the navigation on our website through the corresponding setting of your browser. However, in this case it may not be possible to use all the functions of our website.
You can also prevent the analysis of the data generated by the cookies concerning your use of this website (including your IP address) and the processing of this data by Google if you load and install this browser extension. Instead of the browser extension, you can additionally block analysis by Google Analytics if you select this link.
This creates an opt-out cookie, which prevents future analysis of your data when you visit this website. The opt out cookie is valid only on this browser and only for our website and is stored only on your device. If you delete cookies from this browser, you need to re-save the opt-out cookie. More information about data protection in relation to Google Analytics can be found on the Google Analytics page here.
The purpose of collecting your personal data is to analyse your usage behaviour in the context of our website and the newsletters we send you. The assessment of user behaviour includes in particular the areas of the website you visit and which links you activate there.
The legitimate basis for processing is our legitimate interest under Article 6 p. 1 p. f) of the GDPR. If you have provided your relevant consent (e.g. for receiving electronic newsletters), the lawful basis for processing is your consent under Article 6 par. 1 p. a GDPR. The processing of data of existing customers for advertising purposes of our company is considered as a legitimate interest of our company.
With the data we collect we create personalized usage profiles that are sorted by person and/or e-mail address in order to better tailor our company’s promotional offer in the form of a newsletter and/or promotional messages on the website to your personal interests and to improve our online offers.
Embedded content from other sites
Articles on this website may contain embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in exactly the same way as if the visitor had visited the other website.
When you visit anelloshop.gr we use a third party service, Google Analytics, to collect log files and details about your browsing on our website.
The data sent are:
the IP address of the internet-enabled device that submitted the request,
the date and time of access,
the name and web address (URL) of the requested file,
the website/application from which the access was made (referrer-URL),
the browser you use, the operating system of your computer that can access the internet, and the name of the access provider to our website server and stored in a log file.
the operating system of your mobile device, if you are visiting the website via a mobile device
the type of portable device and its settings
the redirecting website (the website that led you to ours)
actions relating to the way you use our website, such as sections you visit on our website
Our Site may collect information about the exact location of your mobile device using geolocation and technologies such as GPS (global positioning system), Wi-Fi (wireless local area network), Bluetooth or cell tower proximity. The majority of mobile devices and browsers allow you to revoke the permission you have granted us to collect this information, using the settings of your device or browser. If you have questions about how you can prevent the collection of information about your exact location, we recommend that you contact your mobile device’s technical support provider, the manufacturer of your device, or your software or browser provider. All the above information is processed in a non-identifiable way (it is anonymised).
The data is stored for a period of 50 months for marketing and statistical purposes and then automatically deleted. Once you stop using our website, the geolocation data is deleted.
Who we share your data with
We may share data that you submit in forms on our website with our partners in the event that this is required to investigate the creation of an offer for the provision of services you request or the purchase of products. In any case, we do not disclose your personal data but only the information that describes the need you have contacted us.
In no other case do we transmit personal data of our website visitors to third parties for any reason.
How long we keep your data
If you leave a comment, the comment and its metadata are kept indefinitely. This is so that we can automatically recognize and approve the comments that follow, instead of holding them in a moderation queue.
For users who register on our website, we also store the personal data they enter in their user profile. All users can view, edit or delete their personal data at any time (except that they can change their username). The administrators of this website may also view and process this information.
What rights you have to your data
We are committed to respecting the confidentiality of your personal data and ensuring that you can exercise your rights. If you have an account on this website or have left comments or made a purchase, you can request to receive an extracted record of the personal data we hold about you, including any data you have provided to us. You can also request that we delete the personal data we hold about you. This does not include data that we are obliged to keep for administrative, legal or security reasons. Fill in the contact form or send an email to [email protected]
If we consider it necessary to confirm your identity, we may request a copy of a document proving your identity.
In particular, regardless of the purpose or the legal basis on which we process your data, you have the following rights:
You have the right to information. This means that you have the right to be informed in a clear, transparent and understandable way about how we use your personal data and about your rights.
You have the right to access your personal data. This means that you have the right to be informed by us if we process your data. If we process your data, you can request to be informed about the purpose of the processing, the type of your data we hold, to whom we give them, how long we store them, whether automated decision making takes place, but also about your other rights, such as the right to rectification, deletion of data, restriction of processing and lodging a complaint to the Personal Data Protection Authority.
You have the right to correct inaccurate personal data. If you find that there is an error in your data, you can submit a request to us to correct it (e.g. to correct your name or update a change of address). Remember that if you are a registered user of our website, you can also access the section corresponding to your personal data to modify or update the information concerning you. However, by actively providing your personal data to us in any way, you warrant that it is true and accurate and you agree to notify us of any change or modification. The sole responsibility for any loss or damage caused to our website or to the person responsible for the website or to any third party, due to filling in incorrect, inaccurate or incomplete information on the registration forms, is borne by the user. Please remember that as a general rule you should only provide your own personal data, and not data of third parties, except to the extent permitted under this Privacy Notice.
You have the right to erasure/right to be forgotten. You can ask us to delete your data if it is no longer necessary for the processing purposes mentioned above.
However, your right may not be met if:
There is a pending dispute or litigation with our company.
The purchase you have made has not yet been dispatched.
You have debts to our company.
If you have abused our services (such as repeated order cancellations) within the last two years
If you have made a purchase from us we are obliged to keep the tax data for twelve (12) years.
You have the right to transfer your data. You can ask us to receive the data you have provided in a readable form or ask us to transfer it to another controller.
You have the right to restrict processing. You can ask us to restrict the processing of your data for as long as your objections to the processing are pending.
You have the right to object to the processing of your data. You may object to the processing of your data or withdraw your consent and we will stop processing your data unless there are other compelling and legitimate reasons that override your right.
In addition, you have the right to object to the processing of your data for advertising purposes. You can withdraw your consent at any time:
Either by following the relevant settings in the emails sent to you (unsubscribe)
Either by disabling cookies, by changing your browser settings.
Our contact details
For information you can contact us at [email protected], at the service line of the e-shop: 2461507106 or by sending a postal letter to 16 Megalou Alexandrou, Kozani.
How do we protect your information?
Your data is protected by website security systems that ensure that it is very difficult to achieve unauthorized access. Strong cryptography is also used when transmitting the information you give us.
What procedures have we adopted for data breaches?
In the event of a breach, the following methodology is followed: data on the breach is collected and subsequently handed over to the competent authorities, the breach is interrupted by technical means, the authorities and parties that may have been affected by the breach are informed and the size and scope of the breach is verified so that it is properly reported to any party with a legitimate interest. All facilities are also provided to the authorities competent under the law to investigate incidents of breach of confidentiality of communications and personal data.
What automatic decision making and/or profiling do we do with user data?
To protect our website, we use security measures that make automated decisions about the nature of each visit to safeguard the programming code and the integrity of our database. These systems may block your access to our website. If this happens, you can contact us to remove the block.
Regulatory disclosure requirements
If required by the applicable institutional framework or by police authorities or if there is a formal decision by a court or independent authority, we may be obliged to disclose personal data relating to visitors to our website.
When do we respond to your requests for personal data?
We will respond to your requests free of charge, without delay, and in any case within one (1) month of receiving your request. However, if your request is complex or if there are a large number of requests, we will let you know within the month if we need to obtain an extension of another (2) two months, within which we will reply to you.
If your requests are manifestly unfounded or excessive, in particular because of their repetitive nature, our Company may impose a reasonable fee, taking into account the administrative costs of providing the information or performing the requested action, or refuse to comply with the request.
Right to complain to the supervisory authority
You have the right to lodge a complaint with the competent data protection supervisory authority if you consider that the processing of your Personal Data violates the applicable national and regulatory framework for the protection of personal data. The competent supervisory authority in Greece is the Hellenic Data Protection Authority (postal address: Kifissias 1-3, Athens / www.dpa.gr, tel. 2106475600)